Two days ago, I called the Sony hotline 878-7600 again to inquire about Hidalgo or the photographer's haven of the Philippines. I was able to talk to an agent who introduced himself as Ryan. I first asked if they have a database of serial numbers of Sony Cyber-shot cameras now out in the market. I told him honestly that I just wanted to be sure if I can trace a camera's authenticity (after buying it from Hidalgo).
Right after that, I asked about the Sony digital cameras that stores in Hidalgo are selling. He told me without hesitation that they are real, but warned me that they are not authorized retail shops. He explained that once I purchase a unit from one of those stores, I won't be able to get a three-year warranty from Sony Philippines. Since the operators of those shops in Hidalgo buy their stuff directly from other countries like Japan, the warranty of the products that they are selling is just coming from the stores themselves. And this explains why my friend got her DSC-W170/R for only P13,000 or $270 with only one year warranty!
Ryan further explained, that in case of a malfunctioning Sony camera purchased in Hidalgo, Sony Philippines won't recognize its warranty receipt so you have to pay them to have it done. Sony Philippines is accepting repair of any Sony products without warranty for a price. The only way to get a free fix is through the Hidalgo store where you got it. I've read from some forums that they do accept product exchange without asking questions, too. Just be sure to spot the problem of your camera before the one year warranty expires.
Part 1 : for narcissists only
Part 2 : for narcissists only 2
Part 3 : for narcissists only 3
